Privacy & Security

The security of your personal information is very important to us. We take reasonable steps, consistent with generally accepted industry standards, including technical, administrative and physical safeguards to protect personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Evergreen International Group operates within a family of companies. We may share your private information with our affiliates. You may, however, direct us not to share some of this information by contacting us and by submitting an Opt Out Notice to us in writing.

Returns & Replacements

30 Day Satisfaction Guarantee
Your satisfaction is our success ! We strive to provide our customer with highest level of possible service. All products carry a 30 day satisfaction guarantee beginning from the day product is shipped from our warehouse, unless otherwise noted.

Our friendly and knowledgeable sales staff is available to help you.

Contact customer services to obtain Return Merchandise Authorization, RMA. Please do not ship any product until your RMA is approved.

Return order

Exchange Privileges

1. Any claim for incorrect shipment, faulty or damaged goods on delivery must be made within the next delivery date. Just call our costumer service for the approval and instruction.
2. A Return Merchandise Authorization, RMA. form will be sent to you once the return is authorized. The form is to be attached with goods together with a copy of our delivery invoice and any other relevant correspondence.
3. Product must be in original packaging.
4. Unless defective, a 10% restocking fee will be charged.

Policy Changes

All information provided on this website is subject to change without notice. While efforts have been made to make this website helpful and accurate, due to the open nature of this website, and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy of information obtained from this website. All material posted on this website are “as is” and without warranties express or implied. We disclaim all warranties including the implied warranty of merchantability and for a particular purpose. We do not warrant that functions contained on this website will be uninterrupted, that defects will be corrected, or that this website or the server is free of viruses or other harmful components. We do not warrant or represent the use of the materials on this website in terms of their correctness, accuracy, reliability, or otherwise.

Question and Feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.